Refund policy

Gnothia creates each personalized reading after you supply the information the product requires. Digital reading sales are generally final because the reading is made for its recipient. The product-specific terms below and your applicable legal rights still apply.

The Doorway, The Full Reading, and The Career Reading

If something is wrong or your reading does not meet your expectations, contact gnothia.app@gmail.com within 14 days. Explain the issue and include the email address you used at checkout. We will review whether correcting the information, creating a new reading, or issuing a refund is appropriate. A refund is not guaranteed under this review process.

Love & Relationship Guide

The Guide includes a 30-day money-back guarantee. If you explore it and feel it has not helped you understand yourself more deeply, email gnothia.app@gmail.com within 30 days of purchase for a full refund of the $29 Guide price.

Deep dives

These personalized digital products are generally final. If something is wrong, email gnothia.app@gmail.com within 14 days. We will review whether correcting access, creating corrected material, or issuing a refund is appropriate. A refund is not guaranteed under this review process.

Anam Cara

Anam Cara includes a 30-day conditional guarantee. Read your full reading and your first Deep Dive. If no section describes you, email gnothia.app@gmail.com within 30 days of purchase, include the email address used at checkout, and we will refund the $199 purchase price. If something is instead broken — an incorrect birth detail, or access that has not appeared — write to the same address and we will correct it.

Anam continuation plans

You can cancel a continuation plan at any time. Cancellation stops future renewals, and access continues through the end of the current paid period. We do not issue prorated refunds for unused time in that period, except where required by law. If you are charged after a timely cancellation or see a duplicate charge, email gnothia.app@gmail.com.

Anam reply packs

Reply-pack purchases are final once the replies are credited. If you see a duplicate charge or a technical error prevents the purchased replies from being credited or used, email gnothia.app@gmail.com. We will correct the reply balance or refund an erroneous charge as appropriate.

What to include in your message

Include the email address used at checkout and explain the issue. If a birth detail is incorrect, identify which one needs to change. You can describe the concern in your first message without sending your full reading or private conversations.

If you ordered the bound edition

Each bound edition is personalized and made to order from one Full Reading, so it cannot be returned or exchanged because you changed your mind. If it arrives damaged, defective, or incorrectly packaged, or does not arrive, write to gnothia.app@gmail.com within 30 days of its shipment date. Include the checkout email and, when something arrived damaged or incorrect, photographs that show the problem. We will review it and, where eligible, arrange a replacement. If the delivery address is wrong, write immediately; once Lulu has accepted the book for production, a change or cancellation may no longer be possible. This does not replace any rights the law where you live gives you.

Prices and your rights

Prices are in US dollars. Digital readings have no shipping charge. The optional bound Full Reading and its shipping charge are shown separately at Shopify checkout before you pay.

Gnothia is registered in Oregon, USA. This policy sits alongside your rights under the law where you live; it does not replace them.